In order to use a device it must be paired with the gateway using the scan functionality.
The typical procedure is:
1.*Reset the device (usually not required if the device is new).
2.Press scan in the app.
3.Wait until the device is listed in the scan result.
4.Press configure to tell the system how the device should be used.
*Please refer to the reset and scan procedure for your specific device on how to reset and scan for it.
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